Returns & Exchanges
Due to the perishable nature of our premium meats and seafood, we are unable to accept physical returns; however, we are committed to ensuring your total satisfaction with every cut. If your order arrives damaged or does not meet our high standards, please contact us within 24 hours of delivery for a resolution.
Inspect Your Delivery
Upon arrival, immediately check your package to ensure all items are present and have maintained their optimal temperature during transit.
Document the Issue
Take clear photographs of the product, the packaging, and the shipping label to help our quality control team assess the situation.
Contact Support
Email our concierge team at info@meatnbone.com with your order number and the documentation within 24 hours of receiving your shipment.
Resolution Process
Our team will review your claim and issue a store credit or a replacement shipment for any verified quality or delivery concerns.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing